<h3 id="isPasted">How do I track my order?</h3>Once your order ships, you will receive a tracking number. For domestic orders, visit the <a href="https://tools.usps.com/go/TrackConfirmAction_input" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent; user-select: auto;" target="_blank">USPS website</a>. Tracking availability and accuracy varies by destination of international orders. Tracking is typically available until the parcel departs the US and again once local delivery service receives it. <h3 id="how-do-i-change-my-delivery-address">How do I change my delivery address?</h3>Contact us with 24 hours of placing your order. If your order has already been processed, you will need to request a return once you receive it. Shipping is non-refundable, so please double-check your address before submitting your order. <h3 id="isPasted">Do you ship internationally? </h3>Due to continued extensive delays, losses of shipments, and packages not clearing customs, international orders are shipped at the risk of the customer. The current USPS International Shipping restrictions can be found <a href="https://about.usps.com/newsroom/service-alerts/international/welcome.htm" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent; user-select: auto;" target="_blank">here</a>.Our international orders are shipped via USPS and transferred to your local postal service. Tracking is typically unavailable once it leaves the USA and may take up to 6-8 weeks to arrive. Please note that customs and import duties may apply and cause your package to be held at your local postal service until the fees are paid. TST is not responsible for these fees. <h3 id="how-long-does-shipping-take">How long does shipping take?</h3>All of our orders are shipped via USPS with tracking and take between 3-14 business days to arrive once shipped. International orders can take up to 8 weeks to arrive once shipped. <h3 id="isPasted">Do you offer discreet packaging?</h3>All of our orders are packed in plain, unmarked mailers or boxes. The name for the return address is listed as &quot;Salem Art Gallery&quot; instead of &quot;The Satanic Temple&quot; or &quot;TST&quot;, and there are no further markings anywhere on the package indicating the shop of origin. If there is still an issue where someone recognizes the sender or interferes with your order despite these measures,&#xA0;<a href="mailto:returns@thesatanictemple.com"></a><a href="mailto:returns@thesatanictemple.com"></a><a href="mailto:returns@thesatanictemple.com">please reach out to us</a> and we will work with you to resolve the situation. <h3 id="isPasted">What happens if my packaged is &quot;Returned To Sender&quot;?</h3>If your package is returned to us, we will automatically refund the item (minus the shipping), and you will receive a refund alert via email. Your USPS Tracking Number will also provide you with the return to sender or incomplete delivery information. If you would still like your item(s), please place a new order with the correct address.If your membership order is sent back to us, we will contact you for an updated address. Additional shipping charges may apply. If we do not hear back from you within 14 days, we will consider your order forfeited. Membership orders are non-refundable.&#xA0;If we attempt to reship your package and it returns to us a second time, it will also be considered forfeit. At that time we will dispose of the items, and from that time on the order will be considered completed and cannot be resend or refunded further. <h3 id="isPasted">What if my package is marked as &quot;Delivered&quot;, but I did not receive it?</h3>If you receive a delivery notification, but are unable to locate your package, please contact USPS with your tracking number. We are not responsible for delivery once the package leaves our facility. We recommend doing the following if you are unable to locate your package: Wait 1-5 business days to see if it shows up. Sometimes packages are marked as delivered ahead of time. Ask family or neighbors to see if someone received your package by mistake. Stop by your local post office to see if they are holding it. Sometimes pick-up notices are not left. If you still have questions,&#xA0;<a href="https://shopsatan.gorgias.help/en-US/ssp/login"></a><a href="https://shopsatan.gorgias.help/en-US/ssp/login">report an issue</a>&#xA0;on our self-service portal. <h3 id="my-order-was-damaged-when-it-arrived-now-what">My order was damaged when it arrived. Now what?</h3>We do our best to customize our packaging to protect our delicate items. However there are instances where items may be damaged in transit. If you receive a damaged item, <a href="mailto:returns@thesatanictemple.com"></a><a href="mailto:returns@thesatanictemple.com"></a><a href="mailto:returns@thesatanictemple.com">please contact us</a>&#xA0;with&#xA0;the following information as soon as possible:<ul><li style="font-family: Inter; font-size: 16px;">Photo(s) of the damaged packaging and damaged goods (required for refund or replacement)</li><li style="font-family: Inter; font-size: 16px;">Order number</li><li style="font-family: Inter; font-size: 16px;">Email address used to place the order</li></ul>We will work with you on a solution as quickly as possible. We are unable to refund or re-ship orders for damaged items without being provided with photo evidence. This includes Membership Card &amp; Certificate and merchandise orders.<h3 id="isPasted"> </h3>

Shipping

<h3 dir="ltr" id="isPasted">What can I do if my order was damaged upon arrival?</h3><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We do our best to ensure that all of our packaging is neatly and properly secured at the highest possible standards. However, there are instances where items may be damaged in transit. If you receive a damaged item,&#xA0;<a href="mailto:returns@thesatanictemple.com"></a><span style="font-size: 12pt; font-family: Inter; color: rgb(235, 20, 76); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:returns@thesatanictemple.com">please contact us with a photo of the issue</a><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. We will work with you to find a fitting solution as quickly as possible. Please note that we are unable to proceed without confirmation of your order number and cannot provide a resolution without adequate photo evidence.<span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your membership order arrives damaged, please also follow the steps listed above. We label membership packages with requests to handle with care and not to bend so that they may arrive to you undamaged. However, membership packages on occasion may regardless arrive bent or folded over. In the event that it does, please reach out through the prior link so that we might resolve the issue. As with merchandise orders, please provide your order number as well as photos of the issue. <h3 dir="ltr" id="what-can-i-do-if-an-item-in-my-merchandise-order-was-incorrectmissing">What can I do if an item in my merchandise order was incorrect/missing?</h3><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We aim to fulfill every order accurately and thoroughly while still getting them shipped as quickly as possible. We are a small team of humans working hard to fulfill your items, which we prep, pick, and package all by hand. However, we understand that there may be an instance where you receive an incorrect item or where an item is missing from your order. If this happens,&#xA0;<a href="mailto:shop@thesatanictemple.com"></a><span style="font-size: 12pt; font-family: Inter; color: rgb(235, 20, 76); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:returns@thesatanictemple.com">please contact us regarding the issue</a><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. Please include your order number, the name of the item you had ordered, and in the case of an incorrect item a photo of the item you received instead. We will work to get you the item you ordered, and if applicable will provide a return label to send the incorrect item back to us. <h3 dir="ltr" id="there-was-an-issue-with-my-membership-order-what-can-i-do">There was an issue with my membership order, what can I do?</h3><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We understand the importance that the membership card &amp; certificate have to our supporters and will try to do what we can to remedy any error or issue that might arise. Each item is personalized for you by our print team, and we aim for accuracy, quality, and precision with every order. If there is a mistake on your membership card or certificate,&#xA0;<a href="mailto:returns@thesatanictemple.com"></a><span style="font-size: 12pt; font-family: Inter; color: rgb(235, 20, 76); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:returns@thesatanictemple.com">please contact us</a><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. In your email please include your order number, the correct information that was supposed to be on the items, and photos of the items you received. We will review it on a case-by-case basis and cannot guarantee one result or the other.<span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Read more about TST Membership&#xA0;<a href="https://shopsatan.gorgias.help/en-US/articles/tst-memberships-23673"></a><span style="font-size: 12pt; font-family: Inter; color: rgb(235, 20, 76); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://shopsatan.gorgias.help/en-US/articles/tst-memberships-23673">here</a><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<h3 id="isPasted"> </h3>

Damaged, Incorrect, or Missing Items

<h3 id="return-policy">Return policy</h3>Returns may be requested within 30 days of order delivery. We are unable to process returns or refunds for orders older than 30 days. To request a return label or if you received an incorrect or damaged item, please contact us. We will do our best to replace or refund incorrect or damaged items as quickly as possible.Returned items must be unused and in their original packaging. Apparel items may be opened to try on but can only be returned if unworn. Restocking fees may apply for used or worn items. If you have sizing questions, please refer to our size chart in the item listing.At this time, we are unable to process returns, exchanges, or refunds on orders international to the United States. However if there are unexpected issues or damages with your order, please do reach out and we will work with you to find a solution.<h3 dir="ltr" id="isPasted">How can I return/exchange items I ordered?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you would like to return an item within 30 days of order delivery,&#xA0;<a href="mailto:returns@thesatanictemple.com"></a><span style="font-size: 16px; font-family: Inter; color: rgb(235, 20, 76); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:returns@thesatanictemple.com">please contact us</a><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. In your email please include your order number, the item you are looking to return, and the reason you are looking to return it. We will review your request and provide a return label as needed. Once the item arrives back to us, we will process the refund for the cost of the item. Please note that per our return policy restocking fees may apply for used or worn items. Shipping costs are non-refundable.<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you need to exchange an item for a different style, size, color, etc., request a return label with the same steps as above. As with returns, we will process the refund once the item has arrived back to us. To receive the new item, you will need to place a new order for it.<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that any package returned to us at your own volition and not through our returns process will be considered forfeit. No refund will be provided, and we will take possession of the items.<h3 id="can-i-return-a-sale-item">Can I return a sale item?</h3>No. The following items are final sale and cannot be returned, exchanged or refunded:&#xA0;<ul><li style="font-size: 16px; font-family: Inter;">Items marked as Final Sale</li><li style="font-size: 16px; font-family: Inter;">Sale Collection</li><li style="font-size: 16px; font-family: Inter;">Membership Cards &amp; Certificates</li><li style="font-size: 16px; font-family: Inter;">Virtual Gift Cards</li><li style="font-size: 16px; font-family: Inter;">Any promotional items (e.g. Buy One Get One Free, Free Item with Purchase)</li></ul>

Returns & Exchanges

Information about order changes and cancellations.

<h3 dir="ltr" id="isPasted">Can I change or cancel my order before it ships?</h3><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Yes, you can cancel the order within 24 hours of placing it. To cancel, please contact us so that we can complete the request. When emailing please provide your order number, the item(s) you&#x2019;d like to cancel, and the reason for cancellation.&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to change the item(s) on your order, however we can cancel the order so that you can place a new one with the updated item(s). After 24 hours we are unable to cancel your order as it will have been passed to the appropriate fulfillment teams. If the order is already in fulfillment or shipped, you will need to request a return once you have received it.<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you need to update the shipping address on your order or the name requested for your membership, you may also do so within 24 hours of placing the order. Beyond that window we cannot guarantee if the information will be updated before processing or shipping.&#xA0;

Changes & Cancellations

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3>All major credit cards, PayPal, Meta Pay, and Apple Pay.&#xA0; <h3 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h3>No. <h3 dir="ltr" id="isPasted">How do refunds get processed?</h3><span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you are requesting a refund, our customer service &amp; returns team will process the request once all applicable information has been provided. For returns, the refund will be processed once the item has arrived back to us; for cancellations it will be processed once we receive confirmation of your order information and reason for cancellation. Once the refund has been processed, you will receive a confirmation email to the address listed on your order.<span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The refunded amount will be returned to the original payment method. Once processed by our team, the funds are then at the discretion of your financial institution to return them to your account. Depending on your bank, it may take several&#xA0;<span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">business<span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;days to see the funds back in your account. Should there be an issue where the refund fails and the amount is kicked back to us, we will reach out to offer a virtual gift card for the amount. We are unable to send refunds through any other means than the original payment method. <h3 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h3>Not at this time.

Payments & Refunds

<h3 id="do-you-offer-gift-cards">Do you offer gift cards?</h3>Yes. We offer TST Virtual Gift Cards in the following denominations:$10.00, $25.00, $35.00, $50.00, $100.00, $200.00They are only valid on our Online Shop and not valid at Salem HQ. <h3 id="how-long-are-gift-cards-valid-for">How long are gift cards valid for?</h3>Virtual Gift Cards do not expire. <h3 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h3>No.

Gift cards

Information about our stores and stockists.

<h3 id="do-you-offer-wholesale">Do you offer wholesale?</h3>Let&apos;s talk. Send us an&#xA0;<a href="mailto:shop@thesatanictemple.com">email&#xA0;</a>to discuss options. <h3 id="are-your-products-stocked-at-other-stores">Are your products stocked at other stores?</h3>A curated assortment of TST products plus more from local artisans and makers is available at our Salem Headquarters. Visit their website at <a href="https://www.salemartgallery.com/" rel="noopener noreferrer" target="_blank">SalemArtGallery.com</a>.