ShippingUpdated a month ago
How do I track my order?
Once your order ships, you will receive a tracking number. For domestic orders, visit the USPS website. Tracking availability and accuracy varies by destination of international orders. Tracking is typically available until the parcel departs the US and again once local delivery service receives it.
How do I change my delivery address?
Contact us with 24 hours of placing your order. If your order has already been processed, you will need to request a return once you receive it. Shipping is non-refundable, so please double-check your address before submitting your order.
Do you ship internationally?
Due to continued extensive delays, losses of shipments, and packages not clearing customs, international orders are shipped at the risk of the customer. The current USPS International Shipping restrictions can be found here.
Our international orders are shipped via USPS and transferred to your local postal service. Tracking is typically unavailable once it leaves the USA and may take up to 6-8 weeks to arrive. Please note that customs and import duties may apply and cause your package to be held at your local postal service until the fees are paid. TST is not responsible for these fees.
How long does shipping take?
All of our orders are shipped via USPS with tracking and take between 3-14 business days to arrive once shipped. International orders can take up to 8 weeks to arrive once shipped.
Do you offer discreet packaging?
All of our orders are packed in plain, unmarked mailers or boxes. The name for the return address is listed as "Salem Art Gallery" instead of "The Satanic Temple" or "TST", and there are no further markings anywhere on the package indicating the shop of origin. If there is still an issue where someone recognizes the sender or interferes with your order despite these measures, please reach out to us and we will work with you to resolve the situation.
What happens if my packaged is "Returned To Sender"?
If your package is returned to us, we will automatically refund the item (minus the shipping), and you will receive a refund alert via email. Your USPS Tracking Number will also provide you with the return to sender or incomplete delivery information. If you would still like your item(s), please place a new order with the correct address.
If your membership order is sent back to us, we will contact you for an updated address. Additional shipping charges may apply. If we do not hear back from you within 14 days, we will consider your order forfeited. Membership orders are non-refundable. If we attempt to reship your package and it returns to us a second time, it will also be considered forfeit. At that time we will dispose of the items, and from that time on the order will be considered completed and cannot be resend or refunded further.
What if my package is marked as "Delivered", but I did not receive it?
If you receive a delivery notification, but are unable to locate your package, please contact USPS with your tracking number. We are not responsible for delivery once the package leaves our facility. We recommend doing the following if you are unable to locate your package: Wait 1-5 business days to see if it shows up. Sometimes packages are marked as delivered ahead of time. Ask family or neighbors to see if someone received your package by mistake. Stop by your local post office to see if they are holding it. Sometimes pick-up notices are not left. If you still have questions, report an issue on our self-service portal.
My order was damaged when it arrived. Now what?
We do our best to customize our packaging to protect our delicate items. However there are instances where items may be damaged in transit. If you receive a damaged item, please contact us with the following information as soon as possible:
- Photo(s) of the damaged packaging and damaged goods (required for refund or replacement)
- Order number
- Email address used to place the order
We will work with you on a solution as quickly as possible. We are unable to refund or re-ship orders for damaged items without being provided with photo evidence. This includes Membership Card & Certificate and merchandise orders.