Membership Card & Certificate Orders
Can I change the name on my Membership Card & Certificate after I order it?
Yes, please contact us within 24 hours of placing your order. If no name is provided, we will use the name on the shipping information.
Due to the personalized nature of these items, they are final sale and cannot be returned.
How long does it take to receive my Membership Card & Certificate order?
Please allow 2-3 weeks for processing. During peak times, please allow up to 16 weeks for fulfillment. You will receive a shipping notification once your order is on its way. We will always post our current processing times on the "Shop All" page, "Shipping" tab on the item page, and announce them in the weekly Shop Newsletter.
Why is my Membership Card & Certificate order taking so long?
Each item is personalized and packaged by hand just for you. This is a manual process, which takes time and care to do properly. Sometimes, typically based on current events, our shop receives a massive influx of orders. We are a small team of humans working as efficient and accurately as possible to keep up with the demand. In Summer 2022 we grew our team to help make this process faster. We truly appreciate your support and patience.
If your order is delayed longer than originally expected, we will send an email out to everyone whose orders are affected as well as announcing it in our weekly Shop Newsletter. Please check your inbox before emailing us. If you do not wish to wait for your order any longer, we are happy to cancel it for you. Simply send us an email asking for it to be cancelled.
If there is a mistake or damage on your membership card or certificate, please contact us. These will be reviewed on a case-by-case basis.
I lost my card, changed my name, etc. Can I get a replacement?
If you need a replacement membership card or certificate for any reason, you can order a new set at any time. We will begin offering cards and certificates sold separately in the Fall of 2022. Currently, you will need to place a new order, which includes both the card and certificate. The year in which the ordered was printed will be the year printed on the card.
We cannot accept special requests at this time.
I changed my mind. Can I return my Membership Order?
Due to the personalized nature of these items, they are final sale and cannot be returned. Feel free to set it on fire if you no longer want it (in a fireproof container outside, of course).
Do you sell Membership Cards & Certificates separately?
Not at this time. We plan to starting in late 2022. Due to the high order volume, we are unable to accept special requests for orders. You will receive both items in every order, even if you just need or want one piece.
The design I want is sold out. Is it ever coming back?
In the summer of 2022, we simplified our design offerings. If the design you want is listed as sold out, and not shown in the photos, then it is discontinued. We will announce new designs when they become available. There is no set schedule for this. Please do not ask us for a discontinued design. We cannot honor special requests at this time.